Crow Film Lab (“we”, “us”, “our”) is a Brisbane-based, one-person film lab operating in Australia. We are committed to protecting the privacy and personal information of our customers (“you”, “your”) in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What personal information do we collect?
We collect only the information necessary to provide our film developing, scanning, and related services:
- Contact details: Name, email address, phone number, and postal address (for order communication and shipping)
- Order details: Film type, service requests, payment information, and delivery preferences
- Communication records: Messages sent via our contact form, email, or social media
- Newsletter subscriptions: Email addresses for customers who opt in to receive updates
How we use your information
We use your personal information solely for:
- Processing and fulfilling your film orders, including developing, scanning, and shipping
- Communicating with you about your order, turnaround times, and pickup/delivery arrangements
- Sending order confirmations, updates, and post-service follow-ups
- Providing customer support and responding to your inquiries
- Sending marketing updates and film-related content only if you have explicitly opted in (you can unsubscribe at any time)
- Complying with Australian legal and regulatory obligations
Disclosure of your information
We never sell, rent, or share your personal information to third parties for marketing purposes. We may only disclose your information in the following limited circumstances:
- To service providers who assist us in operating our business (e.g., Australia Post for shipping, secure payment gateways), who are bound by privacy obligations
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or the rights, property, or safety of our customers
Data security
We take all reasonable measures to protect your personal information from unauthorized access, use, disclosure, or destruction. All digital data is stored securely, and physical film and customer records are handled confidentially. As a one-person lab, only the lab operator has access to your personal information.
Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Opt out of marketing communications at any time (via the unsubscribe link in emails or by contacting us directly)
- Make a privacy complaint if you believe we have mishandled your information
Cookies and website analytics
Our website may use cookies to improve user experience and analyze website traffic. You can disable cookies in your browser settings at any time.
Contact us
If you have any questions about this Privacy Policy, please contact us via our website contact form.
